Privacy Policy

This Privacy Policy outlines the practices of Grey Eagle Casino regarding the collection, use, and disclosure of personal information. Grey Eagle Casino is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy applies to all users of our online gaming services and is designed to comply with applicable data protection and gambling regulatory standards, specifically under the regulation of the Alberta Gaming, Liquor and Cannabis (AGLC) and the Kahnawake Gaming Commission.

Data Collection

Grey Eagle Casino collects personal information from users at various stages of interaction with our services. This information includes but is not limited to:

• Registration data: When you create an account, we collect your name, date of birth, address, and contact information.
• Payment details: We gather financial information necessary for processing payments, which may include credit card numbers, bank details, and transaction history.
• Technical logs: We automatically collect data such as your IP address, browser type, device information, and log files through cookies and similar tracking technologies.

We collect this information to provide and improve our services, ensure compliance with regulatory requirements, and maintain a secure gaming environment.

Purpose of Data Usage

The personal information we collect is utilized for various purposes, including:

• Account management: To create and maintain your account, facilitate transactions, and provide customer support.
• Marketing communication: To inform you about promotions, updates, and news related to our services, provided you have opted-in to receive such communications.
• Anti-fraud checks: To detect and prevent fraudulent activities and ensure the integrity of our gaming environment.
• Anti-Money Laundering (AML) compliance: To comply with legal obligations and prevent money laundering activities in accordance with applicable laws.
• Know Your Customer (KYC) procedures: To verify your identity and prevent underage gambling, ensuring a safe and responsible gaming experience.

Data Sharing

Grey Eagle Casino may share your personal information with third parties under specific circumstances, including:

• Disclosure to payment providers: Your financial details may be shared with our payment processors to facilitate transactions and manage account funding.
• Verification partners: We may collaborate with third-party services to verify your identity and perform KYC checks in compliance with regulatory requirements.
• Regulatory authorities: We may disclose your information to governmental or regulatory bodies as required by law, and to ensure compliance with the regulations set forth by AGLC and the Kahnawake Gaming Commission.

We take appropriate measures to ensure that any third parties with whom we share your information adhere to similar standards of data protection.

User Rights

You have certain rights concerning your personal data, including:

• Right to access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data upon request.
• Right to deletion: You may request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.
• Right to restrict processing: You may request that we limit the processing of your data under certain circumstances.

To exercise your rights, please contact the support team, and we will respond to your request in a timely manner.

Cookie Policy

Grey Eagle Casino employs cookies and similar technologies to enhance your experience on our platform. Our Cookie Policy includes:

• Essential cookies: These cookies are necessary for the basic functionality of our website, enabling you to navigate the site and use its features.
• Analytical cookies: We use these cookies to collect information about how visitors interact with our website, allowing us to analyze performance and improve our services.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may impact your experience on our site.

Data Security

We are committed to maintaining the security of your personal information. Grey Eagle Casino employs a variety of technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure server hosting, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolving disputes, and enforcing our agreements. Once your information is no longer needed, we will securely delete or anonymize it.

Changes to the Privacy Policy

Grey Eagle Casino reserves the right to modify this Privacy Policy at any time. Any changes will be communicated to users via our website or through other appropriate channels. Continued use of our services following any changes constitutes your acceptance of the revised Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact the support team. We are dedicated to addressing your inquiries and ensuring your privacy rights are upheld.

Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Canada. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.

By using Grey Eagle Casino’s services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your continued use of our services signifies your acceptance of any updates or changes made to this policy.